General terms and conditions of sale

The access to and the use of the website www.shop.mjsport.be are subject to the present general conditions. The customer is requested to read the general terms and conditions carefully before placing an order.

PART 1 - PRODUCTS

The products offered on www.shop.mjsport.be are those available on the site at the time the user consults it and within the limits of available stocks. If the item is unavailable, we undertake to notify the customer as soon as possible by telephone or e-mail.

All our products are described and presented with the utmost precision. The photos and texts illustrating the products are not contractual.

PART 2 - PRICES

The prices displayed on our site are the prices including all taxes (TTC) and applied excluding shipping

We reserve the right to change our prices at any time, but items will be billed based on the rates in effect at the time of order registration, subject, however, to the availability of the items.

PART 3 - ORDERS

It is the Customer's responsibility to select the products he/she wishes to order on the www.shop.mjsport.be website, according to the following procedures:

The Customer chooses a product to put in his basket, a product that he can delete or modify before validating his order and accepting the current general conditions of sale. He then fills in his information and chooses the delivery method. After validating the information, the order is considered final and payment will be required by the customer according to the terms and conditions.

The product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will be considered valid only after full payment of the price. It is the customer's responsibility to check the accuracy of the order and report any error immediately.

Every order placed on the website www.shop.mjsport.be constitutes the creation of a distance contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.

Customer may track the progress of its order on the site.

Each cancellation of the order by the Customer will only be possible before the delivery of the Products (regardless of the provisions concerning the application or non-application of the legal right of withdrawal) and this, by submitting his request via the contact form

PART 4 - DELIVERIES

The delivery time is estimated to be 3-4 working days after receipt of payment. The cost of delivery varies according to the country of receipt.

For orders less than 60€, it is increased to 6€ for each order made in Belgium. For shipments in Europe (outside Belgium) the shipping costs are high: 10€ and for the rest of the world they are high: 20€.

Delivery is possible:

• At home
• In a relay point
• In our store in Rocourt located Rue de l'Arbre Courte Joie 382, 4000 Rocourt

When choosing the delivery method, the customer must ensure that all data are correct and complete (email address, address, house number, etc.), the accessibility of his home and his own availability for delivery. If this is not the case, the package will be delivered to the nearest relay point.

⇒ Please note: Parcels picked up at a relay point will remain available there for 14 days. Packages that are unclaimed will automatically return to MJ Sport. The customer will have to pay for a new delivery or pick up the order at our store.

If the customer is unsure to be present at the delivery address, we advise the customer to opt for delivery at a relay point.

If the package arrives open or damaged, it is imperative that the customer refuses its delivery, otherwise the responsibility for the absence of an item or the deterioration of an item will be transferred to him. If the customer complains to the delivery person, the package will be returned to us and the problem will be dealt with directly with the delivery person.

PART 5 - RETURNS

If one or more items are not suitable, it is possible to exchange within 14 days after receipt of the order, according to the rights granted by the right of withdrawal.

The return shipment is at the expense of the customer. The customer must choose a delivery company and send the items in question along with the invoice of the order to the MJ Sport store in Rocourt, located at Rue de l'Arbre Courte Joie 382, 4000 Rocourt.

As soon as the package is received and processed by us, the customer will receive by email a credit note for the value of the returned items or a refund using the payment method used at the time of purchase.

It is also possible to exchange the items at the store, under the same conditions.

Before returning an item, we ask the customer to make sure the item is in new condition, with the labels. No returns will be accepted without the labels.

If a manufacturing defect is detected on one of your items (stain, hole, defective pull tab, ...), please contact us as soon as possible via email or via our Facebook page. We will then examine the product and proceed with a refund or exchange if the defect is considered genuine. The latter is only considered to be the case if the label of the garment is still present. If not, we believe it is simply a matter of use on your part.

PART 6 - PAYMENTS

The accepted means of payment are Bancontact, CBC/KBC Payment Button, Belfius Direct Net, credit card (Visa, MasterCard) and bank transfer. The payment is secure, in accordance with the measures taken by the payment provider Mollie.

If the balance on your card is not sufficient, the order will be cancelled immediately. MJ Sport reserves the right to cancel an order in case of suspected credit card fraud.

PART 7 - THE RETURN RIGHT

As a European consumer you have the right to cancel your order under the European Directive 2011/83/EU Consumer Protection. You may inform us of your decision to cancel your order and request a refund within 14 days from the date of receipt or collection of the item.

We strongly recommend that customers thoroughly inspect the garments upon delivery before removing any labels or discarding the original packaging. Products must be returned unwashed, undamaged, unworn and with the original tags attached. Failure to do so will result in the returned product being considered non-compliant with our return policy and the item will not be refunded.

Items will be returned at the customer's expense via a secure delivery method. The choice of supplier is left to the discretion of the customer.

It is the customer's responsibility to retain all proof of return, which means that the items have been returned to this shipping by registered mail or other means indicating a specific date.

Thank you for adding to your return document, the withdrawal document (downloadable here)

PART 8 - CONFORMITY OF PRODUCTS

MJ Sport guarantees that the products comply with the contract, with the specifications described on the site and with the reasonable requirements of soundness and usability. If an apparent defect or non-conformity is established, the customer must report this fact imperatively and immediately to MJ Sport, under penalty of forfeiture of his rights in this regard, without prejudice to the rights granted by articles 1649bis and following of the Civil Code if the customer is a consumer and by articles 1641 and following if the customer is not a consumer. In the latter case, it is assumed that MJ Sport had no knowledge of the hidden defect.

PART 9 - CUSTOMER SERVICE

Our customer service department will do everything possible to answer your questions, suggestions or complaints and help you in the best possible way. It can be reached:

• Via the contact form on the website
• Via Facebook or Instragram
• Per e-mail: info@mjsport.be
• By phone: +32 (0)4 278 43 50
• By post: MJ Sport - Rue de l'Arbre Courte Joie 382 - 4000 Liege

PART 10 - THE CUSTOMER'S ACCOUNT

In order to place an order, the Customer is requested to create an account. However, he can purchase as a guest if he does not wish to be registered. The data collected will then be used exclusively for the execution of the contract.

To create an account, he must register by filling out the form that will be offered to him at the time of his order and agrees to provide sincere and accurate information about his data, including his email address.

The Customer is responsible for updating the information provided. He has been informed that he can change them by connecting to his account.

To access his personal space and order history, the Customer must identify himself using his email address and password, which he will have provided at the time of his registration and which are strictly personal. As such, the Customer shall refrain from making them public. If not, he will remain solely responsible for the use that will be made of them. The Customer's personal space is strictly reserved for the use of the Customer and cannot be used by any other Customer.

The Customer may also request to unsubscribe by going to the appropriate page of his personal space or by sending an email to: info@mjsport.be. This will be effective within a reasonable time.

In the event of non-compliance with the general conditions of sale and / or use, the site www.shop.mjsport.be will have the ability to suspend or even close the account of a customer after notification by electronic means and without consequence remained.

Each deletion of an account, for any reason, will result in the pure and simple deletion of all personal information of the Customer.

The Vendor shall not be held liable for events attributable to force majeure that result in malfunction of the site or server, subject to interruption or modification in the event of maintenance.

The creation of an account implies acceptance of the current general conditions of sale.

PART 11 - MISCELLANEOUS

The invalidity, illegality or nullity of any provision of these terms and conditions shall not affect the validity, legality or enforceability of any other provisions. MJ Sport's failure to insist upon strict performance of any provision of these terms and conditions does not constitute a waiver of its rights and will not prevent MJ Sport from enforcing such provision at a later date.

MJ Sport shall not be responsible for any delayed performance or failure to perform the Service due to force majeure. Force majeure shall mean war, riot, insurrection, interruption of transportation, import or export difficulties, strikes, lockouts, shortages, fire, earthquakes, storms, floods and any other event recognized by the Belgian courts. In case of force majeure, MJ Sport is entitled to deliver the products within 60 days from the contractually agreed date. After this period, the customer may cancel the order.

Every dispute shall be governed by Belgian law. Only the courts of Liège are competent.

You can register your dispute on the European ODR platform.